in an emergency.

If you are in need of emergency assistance, please call 911 or activate your device by pressing your button. Do not send a message requesting a medical need or information regarding equipment. This email address is not continuously monitored. You may call 1-800-508-6370 to reach a care center representative.

contact our teams.

customer service.

Phone: 1-800-750-8694
Fax: 1-800-692-8189

Customer Service team members are staffed Monday – Friday 8am – 8pm EST


You can enroll in this benefit 24 hours a day using the site enrollment here.

corporate address: 

1400 Commerce Center Dr., Franklin, OH 45005